GREETERS TEAM - BE JOYFUL - ENERGETIC - HELPFUL - INTENTIONAL

• The Greeting team’s primary goal is to make guests feel welcomed, valued, and seen.
• Many guests will give physical cues when they arrive (eyes up, looking around, head down, closed off) that they are first-time attendees. Greeting team members should look for these cues and welcome guests accordingly.
• Shifts start 20 minutes before the start of the service time and ends after the opening song.
• Upon arrival, Print a name tag at the Blue cart / Check-In station inside the main office
• If we have any First Time Guests, please personally walk them to the Info Desk / First Time Guest station and alert Jeff Brenner, or a member of the staff.
• If you notice anything unusual, suspicious, or concerning, including medical emergencies, please inform Jeff or another staff member immediately. They will contact the Safety Team to assess the situation.

Expectations for Outside Front Door Greeters

• Be outside of the building near the entrance to smile, greet, and open the doors as necessary.
• We prefer to NOT keep all the sets of doors wide open as this is hard on our HVAC system.

Expectations for Indoor Main Auditorium Greeters

• Be outside of the main auditorium at one of the two entrances to smile, greet, and help as needed.
• Hand out weekly bulletins. Draw visitors attention to the upcoming events and link to sermon notes.
• After the first song concludes, please be sure the doors to the auditorium are closed.

Expectations for Info Desk / First Time Guests Station

• Be at the Info Desk / First Time Guest table/banner area inside the atrium.
• The Main duty is to have them fill out the information card. Be sure to collect names, emails, phone numbers, gender, and date of birth.
• Find out any personal information about them and what brought them to Calvary and add that note.
• Point out key information in the bulletin, such as upcoming events, groups, and classes, and encourage people to take note of these opportunities.
• Invite guests to scan the appropriate QR code for easy access to next steps, including signing up for classes, joining groups, and volunteering.
• Hand them a Welcome packet and appropriate Chick-fil-A gift cards. One per adult and one per child.
• Once you have their information, point out the coffee, main auditorium entrances, and restrooms. Introduce them to a staff member or the lobby floater and ask them to personally escort them.
• Stay until the end of the first song, or when it seems most congregants have arrived.
• Please return to the desk during the closing prayer and be available for any new guests exiting the service. Please stay until the next shift arrives. Does not apply to 11:15 service.

Expectations for Lobby Floater Greeter

• Hang out in the lobby near the Info Desk / first-time guests table.
• The Main duty is to smile and greet, you'll do great. If you see anyone who needs help, please do so or alert a staff member. When you encounter a guest, it’s important to realize that they don’t know your role. A guest has no idea what you do, but when they see what you’ve done is important.
• Look for someone who walks in and looks new and introduce yourself and show them to the Info Desk / First Time Guest station.
• Once all of their information is collected: If they have kids, personally escort them up to the kid’s check-in and introduce them. If they are adults, show them where the coffee is and where the auditorium is.